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FAQ’s
Frequently Asked Questions
Want to learn more about EMS Partners. Check out our FAQ’s to explore how we can help. If you don’t see what you are looking for, reach out to our team of experts who are there to help.
What types of electrical products does your company represent?
Our company represents a wide range of electrical products, including but not limited to, transformers, circuit breakers, panel boards, switchgear, motor controls, power supplies, LED lighting, and outdoor lighting.
How long does it take to process an order?
Order processing times vary depending on the product and the order volume. Our customer service team can provide you with estimated processing times for your specific order.
What shipping options do you offer?
We offer a variety of shipping options, including standard, expedited, and overnight shipping. Our customer service team can provide you with shipping options and estimated delivery times.
Can I cancel an order after it has been placed?
Depending on the status of the order, it may be possible to cancel it. Please contact our customer service team as soon as possible to inquire about canceling an order.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer service team as soon as possible. They will assist you in resolving the issue.
Do you offer training on how to use the products you represent?
Yes, we offer training on how to use our products. Please contact our customer service team for more information.
What is the warranty for the products you represent?
The warranty for our products varies depending on the product and the manufacturer. Our customer service team can provide you with warranty information for specific products.
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Connect With a Representative
Interested in working together but still have questions or need additional information? Get in touch and one of our experienced team members will have the answers you’re looking for.